Information, counseling and complaint centers for relatives and affected persons

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Information, counseling and complaint offices (IBB offices) are contact points for people with mental illnesses and their relatives.

IBB offices provide information and advice on local help and support services. In addition, they provide support and mediation in case of complaints (medical treatment, psychotherapy, psychosocial care, accommodation, … ).

IBB positions employ people with a variety of experiences in the field of psychiatry. This includes family members, experts by experience, patient advocates, and mental health professionals.

The employees of an IBB office work on a voluntary basis, on behalf of the public and are completely independent. The support is free of charge and absolutely confidential (confidentiality).


Are you looking for the contact details of an information, advice and complaints office (IBB office) in your area?

Every city and county in Baden-Württemberg has an IBB office. On the

linked map

all IBB offices are marked in blue.

Another option is the
portal of the IBB offices.

Select the city or county of your choice on the map. You will then be redirected to the website of the respective IBB office. There you will find more details about the IBB offices and the contact persons of the desired circle.