Our selection of points of contact does not claim to be complete. It includes points of contact that we consider helpful for relatives of people with mental illness.

Are you a family member of a mentally ill person and do not know what else you can do for them at the moment?

Then the
of the family self-help psychiatry can be of help. Women and men from psychiatric self-help who are relatives themselves can provide useful assistance from their own experience. They also know the importance of empathetic people who listen with understanding.

Telephone consultation: 0228 71002424
Monday – Thursday: 10 – 12 h | 14 – 20 h
Friday: 10 – 12 h | 14 – 18 h

E-mail consultation: seelefon(at)bapk.de
or via the
Web form
. Please note that there may be delays in responding.

The offer can be taken up anonymously and the advisors treat all information of course absolutely confidentially.

PEER4U is an online chat counseling service aimed especially at young people who have a loved one with mental health problems around them.

Talking to someone who has experienced something similar can give strength. You feel better understood and can exchange ideas at eye level.

E-mail consulting: beratung@peer-for-you.de
Chat advice: https: //peer-for-you.de/

Mon. 18:00 – 21:00
Tues. 18:00 – 22:00
Wed. 18:00 – 22:00
Thu. 19:00 – 23:00
Fr. 21:30 – 23:30
So. 18:00 – 22:00

Talking about mental illness is not easy. Many affected persons, their relatives and friends are confronted with prejudices or experience stigmatization when they talk openly about their situation.

The project “Locating Your Soul” wants to give young people a platform to talk about their experiences with mental illness as sufferers, as relatives or friends.


Hotline for people with mental stress
Telephone number: 0800 377 377 6

Together with the Central Institute of Mental Health (ZI), the State Medical Association, the State Chamber of Psychotherapists, and the Association of Statutory Health Insurance Physicians of Baden-Württemberg, the state of Baden-Württemberg has set up a hotline for psychosocial counseling.

Experts can be reached there daily from 8 a.m. to 8 p.m. at the toll-free number.

You can find more information about the hotline

Telephonenumber: 116 111
The Nummer gegen Kummer (number against grief) has been set up especially for children and young people. On 116 111, staff advise affected children and young people anonymously and free of charge, Monday through Saturday from 2 to 8 p.m.

Counseling via chat and e-mail for children and adolescents. Anonymous and free of charge.
Chat counseling: Wednesdays & Thursdays 2 – 6 p.m.
Mail consulting: daily around the clock


Phone number: 0800 111 0550

For any questions, concerns or problems with your child – Call!

Telephone consultation, Monday through Friday from 9 a.m. to 5 p.m., Tuesdays and Thursdays until 7 p.m. Anonymous and free of charge throughout Germany.


Phone number: 0800 33 44 5 33

German Depression Aid Foundation
has set up an
Depression Information Line
at 0800 3344533 (available Monday, Tuesday and Thursday 1-5 p.m. and Wednesday and Friday 8:30 a.m.-12:30 p.m.).

The info phone depression is free of charge and informs affected persons and relatives about contact points for mental problems and about disease and treatment-related information.

Counseling for relatives of people with addiction problems

Does someone close to you have an addiction? Don’t know how you can support this person? Are you overwhelmed with the situation yourself?
helps you if you have questions about an affected person’s addiction or need support yourself.

Start consulting now

Mail counseling for children and teenagers

Helpmail [U25] Germany advises and accompanies children and adolescents in crises and suicidal thoughts. The mail consultation of [U25] Germany is anonymous and free of charge.

Phone number: 0800 111 0 111 & 0800 111 0 222

Sick people and their relatives can get immediate help by calling the above-mentioned numbers. The hotline is available 24 hours a day, anonymously and free of charge. The TelefonSeelsorge also offers mail, chat and on-site counseling.

In addition, there is a Muslim chaplaincy telephone that can be reached around the clock at 030 443509821.

If you want to communicate in another language or live abroad, here is a list of foreign and multilingual helplines.

nora is the official emergency call app of the federal states.

With the app, you can reach the police, fire department and rescue service quickly and easily in an emergency. Everywhere in Germany. nora uses the location function of your mobile device to transmit your exact location to the responsible operations center. This makes it easier for emergency services to find you, even if you yourself do not know exactly where you are.

You can make emergency calls via the app without having to speak. This enables people with limited speech and hearing abilities to contact the control centers of the police, fire department and ambulance service directly.